Multi-award winning bookmaker EnergyBet was launched in Malta in 2012 and since then has become very popular with customers all over the world. The focus of their website was sports and live betting, but they have since moved to focus only on casino games under the brand EnergyCasino
Is EnergyCasino safe? Throughout this EnergyBet /Casino test, we will take a look at all the casino services offered by them and describe them in detail, so you, the reader can decide for yourself whether to consider EnergyCasino trustworthy. Is it a fair competitor to our 888sport review? First up is a summary of this online bookie’s main strengths and weaknesses.
Please note: EnergyBet as a brand no longer exists, however Energy Casino does. As such, all promotions, games, and information are available for use at the casino.
Pro and Con
- Casino welcome offer
- Many live casino games
- Top software providers
- GLimits for all game styles
- No sports betting available anymore
First Impression & Registration
Our First Impression of EnergyBet
The first thing we noticed about the Energy Bet desktop site was just how vibrant and exciting it looks. Casino fans will love the simplicity of EnergyCasino. The banners are a great way of showcasing whats on offer on the platform.
The usability of the site is one of its biggest selling points. Those asking ‘is EnergyCasino trustworthy?’ will be glad to see that everything is accessible from the homepage; from casino games to promotions. Despite the sheer number of titles, nothing ever feels cluttered or confusing, suggesting the operator has gone to great efforts to organize their website. The result is that betting with EnergyCasino is simple and fun. It took us seconds to register, and a few minutes to get started on our accumulator bet. This meant the bookmaker scored very handsomely in our EnergyCasino ratings.
Registering at EnergyCasino
When writing our EnergyCasino review, we tried to imagine what it would be like to be a first-time visitor to the website. That’s why we completed a registration form and then tried to place a bet to see how the operator’s services worked. When it came to completing the form, it took just a few moments. We accessed it by clicking the yellow ‘Register’ button on the top-right of the home page. After this, we typed in our personal information and an email was sent to us confirming our account. The whole process took us around a minute to complete. Is EnergyCasinoa good gambling site for useability and registration? We’d like to think so.
The EnergyCasino Bonus Deal
As there is no sports platform available anymore, newcomers can claim the EnergyCasino welcome offer instead. Simply deposit £10 and you’ll get 50 wager-free spin on the Book of Dead slot by Play’n GO. There are a few terms and conditions that come wth the deal.
- The bonus is only available for new player in the UK
- You must be 18 years or older to gamble in the UK
- The free spins are valid for 7 days
- The bonus is only valid once per customer
- There is no wagering requirement on the free spins winnings
- Winings are capped to £100
A Great App for Casino
While finding EnergyBet’s mobile app was not the easiest task we’ve ever had, they do have one, but it does not service the sportsbook any longer It is called Energy casino app, and has a very similar layout to the EnergyCasino desktop site. We downloaded the app for our Android device, but we understand the app is also available for iOS.
Navigating the mobile app was simple as we were already familiar with the layout from the desktop site. One small change was the positioning of the login button, which was at the bottom of the screen instead of the top. Placing a bet was simple to do, and again helped by the familiarity of the website layout.
All Your Favourite Features in One Place
We were very pleased to see that you can access all of these features from the app itself. Particularly live gaming, which means that any wagers placed can be monitored on the go. If a wager needs to be cashed out, you don’t need to rush to find a laptop or PC to do it, offering flexibility to the end user.
Casino games can also be played for free from the app to try before you buy, adding another great feature.
Try Slot Games for Free
As well as a glut of sports bets available at your disposal, you can also wager on a number of casino table games and slots at EnergyBet. These games are provided by some of the industry leaders, such as Microgaming and Play N’ Go. Titles such as Gemix, Thunderstruck II and huge progressive jackpot game Mega Jackpot are all at your disposal to play. Games start from as little as 10p a spin, rising to hundreds of pounds a turn for some games.
Don’t worry if you’re on a tight budget though. You can try all of the slot games completely free of charge by selecting ‘Get Demo’ when you hover over the game’s title. Just make sure you are logged in to take advantage of this great site feature.
Get in Touch with EnergyBet
EnergyCasino have embraced social media in a big way. You’ll find social media links for Facebook, Twitter, and Instagram on their website, although Facebook is currently inaccessible.
It is clear that EnergyCasino have a lot to offer their website visitors, so we rated them very highly in this category to fairly reflect their efforts.
Payments & Limits - Our EnergyCasino Test
EnergyBet’s Payment Options
It was a little tricky to find any information on the payment methods on EnergyBet, but eventually we tracked it down in their FAQ section. EnergyCasino allows deposits to their website via credit and debit card, of which Mastercard, Visa and Visa Electron are accepted. If you hold an American Express card you cannot use it with EnergyBet. You can also make deposits using ecoPayz, PaySafeCard and Neteller and EnergyCasino also belongs to the list of Bookmakers that accept Skrill. Skrill 1-tap eWallets can also be used.
More interesting, though, is EnergyBet’s addition of Pay by Mobile, which is capped at £30. The minimum deposit available is £10 for all payment methods with the exception of Pay by Mobile, which can transfer from £5. If you would like to make a deposit of less than £10 using other deposit methods, check our list of betting sites with 5 pound deposit.
Fees and Withdrawals
EnergyCasino is a fee-free operator, so they won’t charge you extra for making a deposit or withdrawal. One thing to note, though, is the possibility of your payment provider charging you for making a deposit. You should always check with them first before using your card to avoid unexpected charges.
When it comes to withdrawals, it’s good to know that they are processed within 24 hours. After this time you will wait on average between 2-5 working days for your funds to reach your preferred account. The exceptions to this are the eWallets which can take as little as 24 hours to reach your account. After the first withdrawal, customers are charged a £/€5 fee for every withdrawal.
Live Support Available
The customer support at EnergyCasino is solid, with the bookmaker offering EnergyCasino live chat support in several languages, including English. You can also contact EnergyCasino by telephone, support form or via email. The customer service team at EnergyBet are available between 09:00-00:00 Monday to Friday CEST and Saturday and Sunday 13:00-21:00 CEST.
If you have a query outside of these times you can always try the FAQ, which has the answer to basic questions. For anything more complicated, you can also write to the casino, although this will be much slower than the other methods on offer.
Feel Like a VIP at EnergyCasino
EnergyCasino have a VIP section on their website, which rewards a player’s loyalty by offering extra bonuses and invitations to special events. EnergyCasino handpicks who can join their VIP scheme. The criteria which EnergyCasino uses to choose players is not readily available to their customers, but EnergyCasino have given a few pointers on how you can improve your chances.
These recommend that players frequent the website often and take part in the various promotions and special services used on the website. They also indicate that using more than one product would also have a beneficial effect.
Licenses & Safety - Is EnergyCasino safe?
Fully Licensed for UK Use
Is EnergyCasino safe? The Ex-Bookmaker and now casino is operated by Probe Investments Ltd, who are resident in Malta. As such, they fall under the gambling rules and regulations of the country. They hold a license in Malta for their European services, but for players in the UK they use a Remote Gambling License which was issued by the UK Gambling Commission. This is again backed up by a class II Malta Gaming Authority remote gaming license to protect UK players.
What this means to you, is that from the moment you register at EnergyCasino you are protected by the rules and regulations held in Malta and the UK. Players under these jurisdictions can be assured that casino games they play are fair and impartial and odds, sporting tournaments and bets available on the sportsbook are also fairly represented and adjudicated carefully. UK players are also offered mediation should they fall into a dispute with EnergyBet. This offers extra peace of mind to many.
A Helping Hand from EnergyBet
Aside from the protection for all players, EnergyCasino is committed to helping those website visitors who may be considered vulnerable. They adhere to gambling laws in the UK that prevent underage betting by offering links to websites that offer advice and software for parents to use to prevent their children accessing gambling websites. As well as this, players are also required to give their date of birth when registering on the website. The date of birth is confirmed by identification documents once a player’s first withdrawal is requested.
There is also plenty of support available to those who are affected by problem gambling. This is accessed via the ‘Responsible Gaming’ link at the bottom of the homepage. On here you’ll be able to find support to set limits and your betting account. You can also add timers to your betting sessions to stop you from gambling for too long.
EnergyCasino Review Conclusion
EnergyCasino Scored 82 Out of 100 Points in Our Test
We’ve reached the end of our EnergyCasino test and tried to find an answer to the question: “Is EnergyCasino safe?”. When it comes down to it, there’s lots to be grateful about at EnergyBet. They have a wonderful support network available for their customers, which is available via telephone, email, and live chat. This support extends to help those who are experiencing issues with gambling and underage gambling. This, combined with their UK licensing goes a long way to reassure us that they are a reputable company with their customers at heart. This is one of the reasons we gave the bookmaker a very respectable 82 out of 100 in our overall rating.
EnergyCasino Strengths and Weaknesses
The main weakness of EnergyCasino is that they no longer have a betting platform available. Instead, those looking to gamble only have access to EnergyCasino for casino gaming entertainment. Fortunately, the casino offers a wide range of games and promotions for you to enjoy. For more bookmaker evaluations, make sure to take a look at our 32red review and Bet-at-home review.