First Impression & Registration
A Crisp and Clear Website Design
The Bet-at-Home website has a clarity of design, which is appealing and easy on the eye. The site is not cluttered with adverts and animations, so it loads quickly. The blue, silver and green colour scheme gives the site a business-like look, and the tabs for each section are lined up clearly along the top of the page. Is Bet-at-Home reliable? Its homepage certainly gives you a strong first impression that it is. There are handy links on the homepage to Bet-at-Home’s social media channels, and the contact tab can be clearly seen on the left side of the page. The site’s payment methods are also clearly displayed in the left corner of the page. Is Bet-at-Home trustworthy? This kind of clear information strongly suggests so.
A Highly Useable Website
Much like our Betfair review, it’s very easy to find the sections on the website which you are looking for. This is one of the clearest homepages that we have seen. It may look a little underwhelming at first, if you are more used to the kind of homepages some other bookmakers favour, which are loaded with information, but it does make it simple to use. Clicking on the sports tab at the top of the page opens up the sports betting section in full. The live betting, casino and virtual tabs operate in the same way. Your bet slip is displayed at the top right of the page, and is simple to see and add bets to.
Register in Simple, Swift Stages
In order to begin the registration process at the site, you need to click on the green ‘Join Now’ tab which is located at the top right corner of the homepage. This opens up a registration form, which is clearly designed, and allows you to work through the process in three quick stages. You can save further time by using your Google or PayPal account to sign up.
Only Casino Customers Get a Welcome Bonus
If you are a keen sports bettor who is tempted to use this bookmaker, just be aware that there is no Bet at Home sign up offer for sportsbook customers. This is a really disappointing feature of Bet-at-Home, and detracts from the company’s overall service levels. Being able to claim a Bet at Home bonus would make signing up for an account so much more attractive, so it is a little baffling that there is no welcome offer to tempt punters into using their sports betting services.
Hopefully, Bet at Home review this situation soon, and start to offer their sports betting customers something extra for making the effort to commit to the site.
If you want to play in the Bet at Home casino, then you can claim a bonus worth up to £750, in a two-stage process which offers matched deposit bonuses. If you want to know more about what kind of offerings are available in the casino, then you should read a Bet-at-Home casino review. You can find many of these online. Casino games are really beyond the scope of this Bet-at-Home sportsbook review.
Casino Customers Can Claim Up to £750
You can find out about the offers available at this bookie by clicking on the promotions tab on the homepage of the website. For casino customers, if your first deposit in your account is less than £374.99, then you will receive a matched deposit bonus of 100%, up to a maximum of £150. If you deposit over £375, then you can claim a 50% matched deposit bonus, up to a maximum value of £750.
The lack of a bonus for sports betting customers means that the Bet-at-Home ratings in this section are very low. It is really disappointing that a bookie which offers such a generally good all-round service has no welcome offer for new customers. The absence of a Bet at Home free bet or similar offer means that this Bet-at-Home review has awarded a rating of two out of 10 for this section. For a decent sports betting bonus, take a look at our Betstars review.
A Well-Designed Mobile Site
If you are a fan of betting on your phone, then there is a Bet at Home app available. This can be downloaded by Android or Apple users. More details about the app will be provided below. The Bet-at-Home mobile site is well-designed, and offers similar levels of clarity to the desktop site. There is a similar overall structure, and sections and markets are easy to find when using your phone or tablet.
You can play the casino games via the mobile site, as well as access all the live betting options and virtual sports which are available. The mobile version of the site has the same tasteful colour scheme as the desktop site, and extraneous detail is kept to a minimum, adding to the ease with which it can be used.
There Needs to be More Clarity About the Apps Available
The information provided about the mobile app on the main site is a little confusing, as it focuses on the app providing details about sporting events, rather than on the betting services available. This makes it a little unclear as to just what the app can actually offer, and may be discouraging to new customers.
The main selling point of the app being advertised is that it has a map function allowing you to see where the nearest sporting events are to you. The odds and betting functions seem secondary to this. This means that this Bet-at-Home review has awarded a slightly disappointing six out of 10 overall for this category. Although the mobile version of the site is good, the confusion over the app reduces the overall score.
Virtual Sports and a Well-Stocked Casino boost Your Options
Among the extras offered by Bet-at-Home is the chance to bet on virtual sports. You can bet on an entire season for virtual football or basketball, as well as tennis, dog racing and horse racing. In addition to the markets on virtual sports, you can also play in the casino, where over 100 games of all varieties are available. Table games, like blackjack and baccarat, as well as poker and roulette can be played.
When it comes to slots, you can play some top titles, such as ‘Jimi Hendrix’ and ‘Wild Wild West’, so there is plenty of excitement on offer if that is your kind of thing. Jackpot slots such as Arabian Nights give you the chance to win big prizes. The live casino section adds more variety, with plenty of tables available for blackjack and roulette with live dealers. Video poker adds yet more variety.
When it comes to social media channels, you can access the company’s Facebook, Twitter and Youtube channels via dedicated links on the site’s homepage. The Facebook page has a following of around 75,000, and provides customers with some pretty basic content, usually advertising specific bets and odds. On Twitter, much of the content from the Facebook page is replicated. As for Youtube, you can find TV adverts, tips and other content, though it is pretty limited in scope, and much of it is a couple of years old, at least.
An Extensive Range of Payment Methods Can Be Used
There is an adequate range of payment methods available at Bet-at-Home, with options to suit almost everyone. A convenient feature of the website is that payment methods are displayed prominently on the homepage. Some of Bet-at-home’s rivals tend to hide their available payment methods away at the bottom of the screen, or sometimes in the terms and conditions section of their websites. Not so at Bet-at-Home. You are given the available options clearly on the homepage.
The range of methods on offer is extensive enough, though, surprisingly perhaps, PayPal is not on the list of approved methods. Other ewallets can be used, however, such as Skrill and Neteller.
You Can Have Your Winnings Within a Couple of Days
Visa, Mastercard and Diners Club credit and debit cards can be used at the site, this Bet-at-Home UK review discovered. Transactions are processed instantly using these methods, and no fees are applied. The minimum transaction for each method is £10. Credit and debit card withdrawals take two to three working days to process.
Withdrawals to Visa and Mastercard credit and debit cards can only be made in certain countries. The UK is included on this list. If you are resident in another country in Europe, then you should refer to the site’s help section to see if you can withdraw your funds to your credit or debit card.
There is the same minimum transaction in place for the electronic methods available on the site, which include Skrill, Neteller and Paysafecard. Skrill One-Tap and Online Direct Deposit by Skrill are also available. Customers can also use Bank Transfer to deposit and withdraw funds. Transactions using this method take one to three working days.
Is Bet-at-Home a good betting site, when it comes to payment methods? We have given it nine out of 10.
Customers Are Well Supported at Bet-at-Home
The help section on the site is easy to access, and carries a reasonable amount of additional information. You can contact customer service via the tab which is located on the left side of the homepage. When you click on the yellow chat tab, you can use the site’s live chat function to communicate with the company service team. Unfortunately, the site does not specify what times of day you can use this function. You can also use the email address provided, or the telephone number. This number is a Maltese phone number, though, so could be expensive for UK customers to use.
The help section can be accessed via a tab at the bottom of the homepage. There, you can find answers to many questions, and the list of possible questions is pretty long and extensive.
No VIP Options for You at Bet-at-Home
There is no VIP section for sports betting customers at Bet-at-Home. This has contributed to the rating of seven out of 10, as the customer support options are very good. Bet-at-Home does not seem to be a company which offers much in the way of promotional bonuses in any sense, apart from the casino welcome bonus.
A Bookmaker Which is Licensed Across Europe
Bet-at-Home is licensed by the UK Gambling Commission, and has been since November 2014. This means that it is perfectly legal for all British residents over the age of 18 to use the site. Residents of the Republic of Ireland can also bet legally at the site, with this licence being issued in August 2015, and running until the end of June, 2023.
For the rest of Europe, Bet-at-Home has a licence which was issued by the Malta Gaming Authority, a body which is regulated by the government of Malta. If you live outside the UK or Ireland, and you are unsure about whether or not you are legally able to open a Bet-at-Home account in your country of residence, get in touch with customer service.
Bet-at-Home Work to Keep You Safe
Bet-at-Home do provide some information for customers who feel that their gambling may well be becoming a problem. Links are provided to GamCare and Gamblers Anonymous at the bottom of the homepage. There is also a Responsible Gaming tab at the bottom of the homepage where you can access information about applying self-imposed limits on your account, and about taking a ‘time out’ from the site. Another useful feature is the self-test page, which allows you to assess your gambling habits to see if you are at risk of developing an addiction.
When it comes to keeping your transactions safe, Bet-at-home assert that they use a secure SSL connection to transmit anything which involves customer data. This SSL is based on 128-bit RSA encryption technology. SSL (secure socket layer) technology is an encrypted network connection between a server and a browser. Popular browsers such as Mozilla Firefox, Google Chrome and Microsoft’s Internet Explorer all support the SSL connection.
Bet-at-Home Review Conclusion
Bet-at-Home Scores 73 out of 100 on Our Test
Bet-at-Home has registered a final score of 73 out of 100 in our review. The score is a pretty good one, and shows that Bet-at-Home is certainly a bookmaker you should consider using. While the lack of welcome bonus is an area of weakness, the overall score reflects that Bet-at-Home is a solid and reliable bookie.
Bet-at-Home Strengths and Weaknesses
Bet-at-Home offers a good all-round service to you, if you enjoy betting on sports. The website is very simple to use, and provides you with plenty of additional supporting information which can be of use when you are betting, particularly if you are inexperienced. Customer support options are well developed, and you should find the answer to many of your queries in the site’s extensive help section. There is also a good range of sports to bet on, complemented by the extensive live betting options. Finding Bet at Home cricket, football and rugby union bets is very simple, and there is a good range of esports markets too.
Some live streaming is also available, though it was tricky to find out more information about just which sports and events were available for live streaming, and how you would access the streams, though.
One major area of weakness is the lack of clear information about the app, and exactly what you can use the app for. The quality of the mobile version of the site compensates somewhat for this, though. For more operator comparisons, have a read of our Betvictor review and BoyleSports review.