Bonus Offers - Not one, but five promotions to choose from!
This online gaming site currently offers five promotions for new and existing customers. In this first section of our Genesis Casino review, we will discuss the latest Genesis Casino welcome offers, of which there are two – one for the casino and one for the live casino, though you are only able to claim one or the other. We will also touch upon any Genesis Casino bonus codes that you need to use if you want to take full advantage of the offer mentioned.
With the casino welcome offer, you can receive up to ₹30,000 plus 20 free spins on the slots game Starburst. This is in four instalments over your first four deposits. These are as follows:
- First Deposit: 100% match bonus up to ₹10,000 and 20 free spins on Starburst.
- Second Deposit: 50% match bonus up to ₹10,000 using Genesis Casino bonus code WGEN2. (This means you need to deposit ₹20,000 to get the full bonus.)
- Third Deposit: 25% match bonus up to ₹5000 using Genesis Casino bonus code WGEN3. (This means you need to deposit ₹20,000 to get the full bonus.)
- Fourth Deposit: 25% match bonus up to ₹5000 using Genesis Casino bonus code WGEN4. (This means you need to deposit ₹20,000 to get the full bonus.)
The minimum deposit for this promotion is ₹800. The wagering requirements are 40x, so if you’re hoping to take full advantage of the bonus money, that means wagering ₹1,200,000.
The maximum individual stake allowed when using a bonus (until wagering requirements are met) is ₹400 per bet for slots games and ₹2,400 per bet for any other game. Also, each type of game has a different weighting when fulfilling the wagering requirements. Most video slots are 100%; ‘classic slots’ are 75%; table games are 10%; blackjack games are 5%. However, there are exceptions, so check the site’s terms and conditions.
As for the live casino welcome offer, you can get a 100% match bonus up to ₹8000 in one instalment. The rules and restrictions are pretty much the same as the casino bonus – meaning you need to spend up to ₹320,000 to fulfil the wagering requirements. This bonus is only eligible for live blackjack, live dream catcher and live roulette. Bonus money is generally valid for a maximum of 14 days from the date of being credited.
Our Genesis Casino review regards these bonus offers as average, due to the fairly high wagering requirements and other restrictions that make taking full advantage of them more complicated than they may seem at first glance.
If you’re looking for a more useful welcome bonus, Europa Casino has a good example. With this operator, you can receive up to ₹168,000 over the course of a full year. Your initial deposit is worth up to ₹3500 in bonus money, and after that, you can receive up to ₹7000 in bonus money with your first deposit each month for a year when using the
Europa Casino bonus code. The wagering requirements are 30x, but with much smaller instalments over a longer time, taking full advantage of this bonus becomes much more manageable.
Usability, Look & Feel - An aesthetic, space-themed site
A self-proclaimed ‘galaxy of gaming’, Genesis Casino’s website design makes great use of an aesthetically pleasing purple and blue universe-style theme. There is no doubt that having an aesthetically pleasing theme is a sure way to make any website look inviting and professional, and Genesis Casino definitely succeeds on that front.
Genesis Casino is also extremely easy to navigate around. As well as a useful search function at the top right, there is an icon in the top left corner that reveals a sidebar when you click on it. This sidebar contains links to important pages like ‘Promotions’ and ‘Payment Methods’.
Next to the sidebar icon is a drop-down menu with the heading ‘Games’, where you can access eight different categories of games – ‘All Games’, ‘Live Casino’, ‘New Games’, ‘Popular Games’, ‘Video Slots’, ‘Table Games’, ‘Jackpots’ and ‘Roulette’. Once you select to visit one of these pages, you will also find a horizontal bar across the top of each page for even easier navigation.
In terms of mobile compatibility, you can simply visit a mobile-friendly version of the site on your mobile browser, or you can download an app. The app is available on Android and iOS devices. Both the optimised mobile site and the app contain most of the same features as the desktop site, and the functionality is equally as impressive.
Our Genesis Casino review believes that the usability, look and feel of the desktop and mobile sites, as well as the mobile app, deserves full marks.
Payments - A choice of over 10 deposit methods
This Genesis Casino review found a decent variety of payment options. There are just over 10 deposit methods – Visa, MasterCard, Maestro, UPI, Skrill, Neteller, ecoPayz, MuchBetter, Jetton and more. About half of these are also available for withdrawals.
Deposit limits are ₹800 to ₹400,000 per transaction; minimum withdrawals are ₹800, while the maximum limit is ₹200,000 for UPI and ₹180,000 for the other payment methods. Withdrawal times are generally instant, except for UPI which can take 2-3 business days. There is a withdrawal fee of either 2% or ₹75, whichever is higher.
Unusually, the website actually contains a convenient list of every available payment method along with all the relevant information you need. For some reason, this isn’t as common as it should be amongst online betting websites. This compared with a moderate list of payment methods that have quick processing times and relatively high transaction limits mean we’ve chosen to award an above-average rating in our Genesis Casino review, even when taking the withdrawal fee into account.
However, if Genesis Casino doesn’t accept your preferred payment method, it may be worth having a look at our
Spin Palace review, as this operator has one of the greatest range of options we have ever seen, with over 100 to choose from.
Customer Service - A comprehensive FAQ and dedicated support
It is our suggestion in this Genesis Casino review that you take a look at the website’s FAQ page before contacting their customer service, as you should be able to find the solution to most minor issues yourself.
You can find Genesis Casino’s FAQ page via the question mark icon at the top right of each page. This is quite an extensive FAQ section, with almost 50 frequently asked questions under twelve headings.
If you are unable to find the answer to your query on the site’s FAQ page, or if you’d simply prefer to speak to a trained representative, you will find more customer support options available than at most online gaming sites.
You see, usually you will find a live chat function and an email address. At Genesis Casino, there is also phone support, which is less common than one might think amongst betting websites. You will find two phone numbers – one for Indian customers and one for Europeans – and the email address by clicking on ‘Contact Us’ directly underneath ‘FAQ’. As for the live chat, this is only available to registered customers.
We would usually give top marks for these customer support options, but unfortunately, the phone support isn’t available 24/7. Instead, it is available from 12:30pm to 2am IST. Therefore our Genesis Casino review must give this aspect of the operator an above-average rating.
License & Security - Licensed by both the MGA & UKGC
And now in our Genesis Casino review we will discuss the answer to the most important question that everyone should ask themselves before using an online gaming site for the first time, especially one that is so new to the industry: ‘Is Genesis Casino legit?’
Genesis Casino was launched in 2018 by Genesis Global Limited. At the bottom of each page, the operator states that it is licensed and regulated by both the Malta Gaming Authority and the UK Gambling Commission. Having these licenses no doubt proves that Genesis Casino is trustworthy, as Malta and the UK are renowned worldwide as two of the ‘Big 4’ (along with Alderney and Gibraltar) when it comes to regulatory rules and licensing standards.
Furthermore, Genesis Casino is fully GDPR, meaning that any personal data is protected, and the site’s games have been independently audited by 3rd party testing agencies such as eCOGRA and Technical Systems Testing.
So in answer to the question ‘Is Genesis Casino legit?’, we are completely convinced that it is, and therefore are rewarding the operator top marks in this section of our Genesis Casino review.
Rewards & Loyalty Program - VIP program and offers for existing players
Other than the welcome offers that we mentioned earlier in this Genesis Casino review, there aren’t many other promotions currently available. Specifically, at the time of writing, there are three bonus offers for existing customers. These are: ‘Lightspeed Monday’, which is a chance to earn weekly free spins; ‘Weekly Bonus Mission’, which offers 25% up to ₹8000 on live casino games every Friday; and a 10% live casino cash back bonus every Tuesday. No Genesis Casino codes are needed for these promotions.
Genesis Casino also offers a VIP program, which you can find information about under the ‘VIP’ heading on the left sidebar. By earning VIP status, you can get access to a range of exclusive perks, such as special bonus offers, VIP events, an account manager, a personal withdrawal service, a monthly prize draw, personalised birthday presents, holiday packages and even flight tickets. The more you play, the higher your VIP status gets, and the better and more frequent your rewards become.
Our Genesis Casino review considers this VIP program to be standard in the online betting industry, and the operator gets an average rating for this aspect.
