21.com Casino is a relatively new online gambling platform that was launched in 2018, but has already made waves within the industry. In this 21.com review, Canada based customers will be our focus, and we’re pleased to say that the 21.com casino is available here.
In our 21.com casino review we’ll check out the 21.com bonus offers and see if any 21.com bonus code is required to claim them. We’ll also test the 21.com App and site ourselves, rating the games and payment methods – paying particular attention to the 21.com deposit methods and 21.com withdrawal time frames.
In terms of safety We’ve had a look to make sure there’s no such thing as 21.com fraud or any 21.com scam sites out there.
So, is 21.com reliable? We’re about to find out…
21.com Pros & Cons
- Good 21.com sign up bonus
- Decent selection of games for a young platform
- Excellent 21.com App
- User friendly platform
- Regulated in Malta and UK
- Fees for both withdrawals and deposits
- 21.com withdrawal time can be slow
Bonus Offers - Claim up to $1,000 on your first four deposits
The pinnacle of the 21.com bonus offers has to be the 21.com Sign Up Offer, which gives new account holders the chance to claim up to C$1000 worth of bonus cash on their first 4 deposits plus 1000 free spins on the game Vampires vs Wolves. You’ll get an idea of just how amazing this is if you use the Boom Casino bonus code or review the Dream Vegas bonus by comparison!
The 1st and 4th 21.com deposit offers give you the chance to claim a 100% match bonus on deposits of up to C$100, while the 2nd and 3rd deposit bonuses give you a 25% and 50% match bonus respectively. You’ll need to enter a different 21.com bonus code along with your deposit to claim each one.
- 1st deposit: 100% up to C$100 + 900 Free Spins on Vampires vs Wolves
- 21.com bonus code: BON1
- 2nd deposit: 25% up to C$500
- 21.com bonus code: BON2
- 3rd deposit: 50% up to C$300
- 21.com bonus code: BON3
- 4th deposit: 100% up to C$100
- 21.com bonus code: BON4
The wagering requirements for the bonuses are set at x50 and need to be met within 21 days of the bonus being granted. The free spins wagering requirements must be met within 24 hours. Netteler and Skrill deposits are unfortunately exempt from the bonus.
As this is a 21.com Casino Review Canada, all bonus amounts and prices are in Canadian Dollars (C$)
Usability, Look & Feel - A bright, sleek, and easy to navigate site
The 21.com website is slick and as easy to navigate as they come, with the basic bar on the homepage neatly condensing everything into just 3 tabs; Home, Games and Promotions – basically, everything most people want to find in an online casino. If there’s anything you can’t find, a search bar is clearly displayed at the top of every page and the 24/7 live chat is always available in the bottom right-hand corner. When it comes to searching for games, there’s an excellent filter scheme that makes it easy to find what you’re after. The promotions tab helps you to easily find all of the 21.com bonus offers available at the minute.
The hot pink and white colour scheme is bright and vibrant, but not to the point of being too gaudy, which helps the text to stand out better. You could be forgiven for thinking that with hot pink being the dominant colour, the casino has a look and feel that’s geared toward a more feminine market, however that doesn’t appear to be the case, as the colour scheme gives the casino a sort of modernized ‘80s feel a la GTA Miami Vice.
While there is no 21.com app that’s downloadable, the website is available on mobile and is supported on both iOS and Android mobiles and tablets. The lack of a downloadable app shouldn’t put mobile players off, as a mobile website has clearly been purpose-built and is every bit as good as the desktop website in our opinion.
Payments - Deposit through Visa, MasterCard, Trustly, and more...
Making deposits into your 21.com account is a quick and easy process, but as we mentioned earlier in our 21.com Review Canada, it isn’t without its flaws. For Canadian customers, deposits can be made using Visa and Mastercard or through Trustly, Klarna and Interac. There’s also the option to make deposits using the ewallets Neteller and Skrill, however we should forewarn you that deposits made with these payment methods are exempt from the 21.com Sign Up Bonus.
The minimum deposit amount is C$25 and the biggest drawback in this section of our 21.com Casino review is that there is a C$1.99 deposit fee for all payment methods, which isn’t great at a time when most of their competitors offer free deposits – see our Casino Luck Review and Genting Review as examples.
When it comes to withdrawals, 21.com endeavours to process all withdrawals (including 21.com bonus withdrawals) within 72 hours, however, this isn’t a guarantee. Ewallet withdrawals tend to be the fastest, as they’re generally processed and in your account within 24 hours, however, credit/debit card withdrawals tend to take between 3-5 days. As is the case with most other online casinos, it’s best to use the same payment method and account for your withdrawals as you used to make your deposits. Once again, there is sadly an across the board withdrawal fee of C$5 here, which we’re not raving about. Again, it’s worth looking at an alternative, as described in our Royal Vegas review.
The deposit and withdrawals fee definitely aren’t a 21.com scam, however, they aren’t ideal and we do hope they’ll waive these fees in the near future as it’s the one major setback in an otherwise promising new platform.
Given that this is a 21.com Review Canada, we should let you know that some Canadian banks do not accept incoming payments from casinos and gambling companies as part of there policy. Find out in advance if this is the case with your band and, if so, select another payment method, such as Interac or an wallet.
Customer Service - A decent range of support options found in our 21.com review
As seen in our Betsson Review, the quality of customer service is an integral part of our reviews. There are two main channels through which you can contact 21.com’s customer service team; live chat and email. Unfortunately, at the time of writing, there is no phone contact number for 21.com, another setback for us in this 21.com Review Canada.
The phone line isn’t sorely missed if we’re honest though, as the live chat works efficiently for getting quick and useful answers to small enquiries. When testing the live chat, we were literally responded to within minutes regarding all of the information we needed. Live chat is constantly available in the bottom right-hand corner of both the desktop and mobile website and is available 24/7 – another massive plus for a European based casino available in Canada.
As an added bonus, you don’t have to be an existing 21.com account holder to use their 24/7 live chat; you can contact them by visiting the website as long as you input your email address. This is good as it means you can get all of the information you need before deciding whether or not to sign up.
For more meaty or serious enquiries, the email customer service serves its purpose well, with response times usually being within a matter of hours depending on the time of day. One other small drawback is that the customer service channels aren’t available in French, which isn’t ideal for Quebec customers.
License & Security - A trusted and fully-licensed provider
Is 21.com reliable? Is there such a thing as 21.com Fraud or a 21.com scam?
The time has come to answer those questions and we’re happy to say both yes and no – yes, 21.com is completely legit and reliable and no, to date there haven’t been any reported cases of scams or fraudulent activity from 21.com.
Despite the annoying deposit and withdrawal fees, 21.com is, in fact, quite the opposite of a scam casino site; they’re licensed and regulated by both the Malta Gaming Authority and the UK Gambling Commission. In terms of gambling regulation in Europe, these two are the top of the pile – if an online casino has both their stamps, you can be pretty sure it’s legit.
As well as being regulated by these top tier bodies, 21.com is also certified by GeoTrust and all of their games are RNG certified, meaning they guarantee a fair payout and gaming experience. In terms of security, 21.com has an SSL certified, meaning they have an encrypted security connection to keep your personal details safe.
There is one downside we can note in this section of our 21.com Review; Canada specific regulation is missing. This hasn’t put us off too much, however as other European certified online casinos available in Canada have been consistently safe and secure for years.
Rewards & Loyalty Program - No VIP scheme found in our 21.com review
Unfortunately, at the time of writing, 21.com doesn’t have a systematic rewards scheme or tiered VIP program, which is unlike most similar online casinos. However, with 21.com still being in its relative infancy we’re pretty confident that a VIP scheme must be in the works and when it’s released we’ll be sure to let you know!
The lack of a 21.com VIP scheme is disappointing, but don’t let that make you write them off just yet! As well as the 21.com Sign Up Bonus, there’s always a range of other 21.com bonus and promos to take advantage of.
21.com bonus offers include regular price drops and winners, including the Weekly Cash Explosion and the Weekend Spins. 21.com also rolls out special offers at certain times of the year and invites customers to celebrate their own special occasions with them. For example, they marked their 2nd birthday by giving away 21 free spins every day for 2 weeks.
Overall Conclusion - Our 21.com review for Canada
As a casino and a platform, 21.com is excellent given that it was only established in 2018 – the branding’s good, the site works smoothly and the game selection exceeded our expectations. For a beginner to mid-level casino player, you can’t go far wrong here. Where 21.com let themselves down is with their deposit and withdrawal charges, they need to go in our opinion if they really want to be among the topmost respected platforms. It’s a shame really, as the 21.com Sign Up Bonus is inviting, but the wagering requirements and deposit fees could put people off.
Unfortunately, at the time of writing, sports betting isn’t something that 21.com offers, and given that they appear to be a dedicated casino site, we can’t see them offering sports betting anytime soon. If you’re looking for a new sportsbook, check out our other operator guides, including our Interwetten Review and Comeon Review.
Overall 21.com is a good casino with plenty of potential to keep growing if they play their cards right.
❓What is 21.com?
21.com is a betting site that operates exclusively as an online casino. Like many other casino operators, it offers customers a wide selection of different games to enjoy, ensuring that they appeal to a wide audience of all tastes and budgets. It’s important to ensure that the online casino you register with offers all your favourite content, so we’ve deep dived into everything this casino site has to offer in our 21.com review so you can ensure it’s a great fit for you.
✅ Is 21.com legit?
One of the most important signs of legitimacy and trustworthiness in an online gambling operator is being fully licensed and regulated. There are a wide selection of different gaming licenses and regulations, with some being more respected and of higher quality than others. There are also several other factors that we assess when analysing casino sites, including data protection, reputation and a commitment to responsible gambling, amongst others. We explore all of these factors in our casino reviews, including our 21.com review.
💰 Which payment options are available at 21.com?
Having a wide selection of reputable and trustworthy payment methods is key for any betting site you sign up with. The wider the variety of payment methods available, the more customers they can appeal to. However, there’s more to it than just the payment methods, with clear information, speedy transaction times and fair fees all being crucial as well. We assess the payment methods of all casino operators we review, including our 21.com review, so you can be sure you can fund your account and withdraw your winnings with ease.
🎰 Can you play free casino games at 21.com?
Not everyone wants to immediately make a deposit upon signing up to a new casino site. The ability to play free casino games in a Demo mode allows you the freedom to check out the site in more detail and potentially discover your favourite casino games without any monetary risk. In an increasingly competitive market, more and more operators are now offering this feature, and it is a positive that we make sure to highlight in our casino reviews, including our 21.com review.
📱Is 21.com available on mobile?
A huge number of operators now offer a dedicated mobile experience, as more and more players prefer to be able to access games while on the go. This experience can either be delivered through a dedicated mobile app or through a responsible mobile site that can be accessed through a browser. It’s crucial that operators don’t cut and compromise on their content on the smaller screen though, so it’s something we make sure to fully analyse in our casino reviews, including our 21.com review.