Bonus Offers - Claim up to $1,000 on your first four deposits
The pinnacle of the 21.com bonus offers has to be the 21.com Sign Up Offer, which gives new account holders the chance to claim up to C$1000 worth of bonus cash on their first 4 deposits plus 1000 free spins on the game Vampires vs Wolves. You’ll get an idea of just how amazing this is if you use the Boom Casino bonus code or review the Dream Vegas bonus by comparison!
The 1st and 4th 21.com deposit offers give you the chance to claim a 100% match bonus on deposits of up to C$100, while the 2nd and 3rd deposit bonuses give you a 25% and 50% match bonus respectively. You’ll need to enter a different 21.com bonus code along with your deposit to claim each one.
- 1st deposit: 100% up to C$100 + 900 Free Spins on Vampires vs Wolves
- 21.com bonus code: BON1
- 2nd deposit: 25% up to C$500
- 21.com bonus code: BON2
- 3rd deposit: 50% up to C$300
- 21.com bonus code: BON3
- 4th deposit: 100% up to C$100
- 21.com bonus code: BON4
The wagering requirements for the bonuses are set at x50 and need to be met within 21 days of the bonus being granted. The free spins wagering requirements must be met within 24 hours. Netteler and Skrill deposits are unfortunately exempt from the bonus.
As this is a 21.com Casino Review Canada, all bonus amounts and prices are in Canadian Dollars (C$)
Usability, Look & Feel - A bright, sleek, and easy to navigate site
The 21.com website is slick and as easy to navigate as they come, with the basic bar on the homepage neatly condensing everything into just 3 tabs; Home, Games and Promotions – basically, everything most people want to find in an online casino. If there’s anything you can’t find, a search bar is clearly displayed at the top of every page and the 24/7 live chat is always available in the bottom right-hand corner. When it comes to searching for games, there’s an excellent filter scheme that makes it easy to find what you’re after. The promotions tab helps you to easily find all of the 21.com bonus offers available at the minute.
The hot pink and white colour scheme is bright and vibrant, but not to the point of being too gaudy, which helps the text to stand out better. You could be forgiven for thinking that with hot pink being the dominant colour, the casino has a look and feel that’s geared toward a more feminine market, however that doesn’t appear to be the case, as the colour scheme gives the casino a sort of modernized ‘80s feel a la GTA Miami Vice.
While there is no 21.com app that’s downloadable, the website is available on mobile and is supported on both iOS and Android mobiles and tablets. The lack of a downloadable app shouldn’t put mobile players off, as a mobile website has clearly been purpose-built and is every bit as good as the desktop website in our opinion.
Payments - Deposit through Visa, MasterCard, Trustly, and more...
Making deposits into your 21.com account is a quick and easy process, but as we mentioned earlier in our 21.com Review Canada, it isn’t without its flaws. For Canadian customers, deposits can be made using Visa and Mastercard or through Trustly, Klarna and Interac. There’s also the option to make deposits using the ewallets Neteller and Skrill, however we should forewarn you that deposits made with these payment methods are exempt from the 21.com Sign Up Bonus.
The minimum deposit amount is C$25 and the biggest drawback in this section of our 21.com Casino review is that there is a C$1.99 deposit fee for all payment methods, which isn’t great at a time when most of their competitors offer free deposits – see our Casino Luck Review and Genting Review as examples.
When it comes to withdrawals, 21.com endeavours to process all withdrawals (including 21.com bonus withdrawals) within 72 hours, however, this isn’t a guarantee. Ewallet withdrawals tend to be the fastest, as they’re generally processed and in your account within 24 hours, however, credit/debit card withdrawals tend to take between 3-5 days. As is the case with most other online casinos, it’s best to use the same payment method and account for your withdrawals as you used to make your deposits. Once again, there is sadly an across the board withdrawal fee of C$5 here, which we’re not raving about. Again, it’s worth looking at an alternative, as described in our Royal Vegas review.
The deposit and withdrawals fee definitely aren’t a 21.com scam, however, they aren’t ideal and we do hope they’ll waive these fees in the near future as it’s the one major setback in an otherwise promising new platform.
Given that this is a 21.com Review Canada, we should let you know that some Canadian banks do not accept incoming payments from casinos and gambling companies as part of there policy. Find out in advance if this is the case with your band and, if so, select another payment method, such as Interac or an wallet.
Customer Service - A decent range of support options found in our 21.com review
As seen in our Betsson Review, the quality of customer service is an integral part of our reviews. There are two main channels through which you can contact 21.com’s customer service team; live chat and email. Unfortunately, at the time of writing, there is no phone contact number for 21.com, another setback for us in this 21.com Review Canada.
The phone line isn’t sorely missed if we’re honest though, as the live chat works efficiently for getting quick and useful answers to small enquiries. When testing the live chat, we were literally responded to within minutes regarding all of the information we needed. Live chat is constantly available in the bottom right-hand corner of both the desktop and mobile website and is available 24/7 – another massive plus for a European based casino available in Canada.
As an added bonus, you don’t have to be an existing 21.com account holder to use their 24/7 live chat; you can contact them by visiting the website as long as you input your email address. This is good as it means you can get all of the information you need before deciding whether or not to sign up.
For more meaty or serious enquiries, the email customer service serves its purpose well, with response times usually being within a matter of hours depending on the time of day. One other small drawback is that the customer service channels aren’t available in French, which isn’t ideal for Quebec customers.
License & Security - A trusted and fully-licensed provider
Is 21.com reliable? Is there such a thing as 21.com Fraud or a 21.com scam?
The time has come to answer those questions and we’re happy to say both yes and no – yes, 21.com is completely legit and reliable and no, to date there haven’t been any reported cases of scams or fraudulent activity from 21.com.
Despite the annoying deposit and withdrawal fees, 21.com is, in fact, quite the opposite of a scam casino site; they’re licensed and regulated by both the Malta Gaming Authority and the UK Gambling Commission. In terms of gambling regulation in Europe, these two are the top of the pile – if an online casino has both their stamps, you can be pretty sure it’s legit.
As well as being regulated by these top tier bodies, 21.com is also certified by GeoTrust and all of their games are RNG certified, meaning they guarantee a fair payout and gaming experience. In terms of security, 21.com has an SSL certified, meaning they have an encrypted security connection to keep your personal details safe.
There is one downside we can note in this section of our 21.com Review; Canada specific regulation is missing. This hasn’t put us off too much, however as other European certified online casinos available in Canada have been consistently safe and secure for years.
Rewards & Loyalty Program - No VIP scheme found in our 21.com review
Unfortunately, at the time of writing, 21.com doesn’t have a systematic rewards scheme or tiered VIP program, which is unlike most similar online casinos. However, with 21.com still being in its relative infancy we’re pretty confident that a VIP scheme must be in the works and when it’s released we’ll be sure to let you know!
The lack of a 21.com VIP scheme is disappointing, but don’t let that make you write them off just yet! As well as the 21.com Sign Up Bonus, there’s always a range of other 21.com bonus and promos to take advantage of.
21.com bonus offers include regular price drops and winners, including the Weekly Cash Explosion and the Weekend Spins. 21.com also rolls out special offers at certain times of the year and invites customers to celebrate their own special occasions with them. For example, they marked their 2nd birthday by giving away 21 free spins every day for 2 weeks.